Shipping policy

Last updated: 26 October 2026

1. Where we deliver

As of 26 October 2026, we deliver to UK addresses only. Orders to the EU and the rest of the world are currently paused.

We do not deliver to PO boxes. Deliveries to BFPO addresses, Northern Ireland, the Isle of Man, the Channel Islands and the Scottish Highlands and Islands are assessed individually, based on compliance and export control requirements. If we cannot deliver to your address, we will contact you before dispatch and, if needed, cancel your order with a full refund.

Collection from our premises is not available, due to the nature of the items we store.

2. Delivery service

All orders are sent by DHL, tracked and fully insured for the full order value. The delivery charge is shown at checkout before you pay.

Delivery times depend on DHL's service after dispatch. DHL collection from our premises can add one working day to some deliveries.

Once your order has been dispatched, we will email you a tracking number so you can follow your delivery.

3. When your order is dispatched

We dispatch on Monday, Wednesday and Friday. We do not dispatch at weekends or on bank holidays.

Order type	When it is dispatched
In-stock items and accessories	On the next dispatch day after your order is placed.
Custom builds	On the next dispatch day after your build is complete and tested. Current build times are shown on our Lead Times page.
Custom requests and quotations	On the next dispatch day after your build is complete, within the timescale set out in your quotation.
Consignment items	On the next dispatch day after the item has been inspected and re-tested.

Dispatch may be held while we complete compliance checks, such as verifying your identity, age or address, as set out in our Terms of Service. We will contact you if we need anything from you.

3.1 Our delivery commitment

We will deliver your order within the agreed delivery period below. If we cannot, we will contact you, and you may cancel your order for a full refund of any items not yet delivered.

Agreed delivery periods:

Order type	Agreed delivery period
Custom builds	The build lead time shown on our Lead Times page on the date you place your order, plus time to the next dispatch day and DHL delivery. By placing your order, you agree to this period.
Custom requests and quotations	The timescale stated in your accepted quotation, plus time to the next dispatch day and DHL delivery.
In-stock items, accessories and consignment items	Within 30 days of your order confirmation.

Build lead times depend on parts availability, testing and order volumes. If we expect your build to take longer than the agreed period, we will contact you as soon as possible with a revised date. You can then choose to accept the new date or cancel your order for a full refund.

Changes to the Lead Times page after you have ordered do not change your agreed delivery period, unless you agree to a new date.

Delivery times are estimates. They may be affected by busy periods, adverse weather, carrier delays or other events outside our control.

4. Signature on delivery

All devices and high-value orders require a signature on delivery. Please make sure someone aged 18 or over is available to sign.

5. Batteries

Devices are not shipped with batteries, due to carrier restrictions on lithium batteries. Please make sure you have suitable batteries ready before your device arrives. The correct battery type is shown on each product page.

6. If you are not in

If DHL cannot deliver your parcel, they will leave a card or notification with your redelivery options. We recommend checking your tracking and diverting your parcel to a DHL collection point if you will not be in.

If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery. Charges apply for redelivery.

7. Your delivery details

Please check your delivery address and contact details carefully at checkout. We are not responsible for delays or losses caused by incorrect or incomplete delivery details you have provided. If you notice a mistake, contact us straight away at [email protected] and we will try to correct it before dispatch.

8. Lost or damaged parcels

Your order remains our responsibility until it is delivered to you or to someone you have nominated. If it is lost or damaged in transit, we will arrange a replacement or full refund.

Damaged parcels: please inspect your parcel when it arrives. If the packaging is damaged, note this when signing if you can, take photos, and contact us as soon as possible. Please keep all packaging until we have resolved your claim.

Parcels not received: if your tracking has not updated as expected, or shows your parcel as delivered but you have not received it, please contact us as soon as possible so we can open an investigation with DHL straight away.

Telling us quickly helps us resolve claims with the carrier faster. It does not affect your statutory rights.