Terms of service
Last updated: 26 October 2026
1. About us and these terms
1.1 www.noxworks.co.uk (our "website") is operated by NoxWorks Ltd ("NoxWorks", "we", "us", "our"), a company registered in England and Wales under company number 16826255, at Unit 8, Botolph Bridge Estate, Woodston, Peterborough PE2 9QP, United Kingdom.
1.2 These terms of service ("Terms") apply when you use our website and when you buy products from us. Please read them carefully before placing an order.
1.3 These Terms should be read together with our:
- Refund Policy: cancellations, returns and refunds;
- Warranty: our warranty, lawful use, safety and export terms for devices; and
- Privacy Policy: how we use your personal information.
If there is a conflict, the Refund Policy and Warranty take priority over these Terms on their subject matter.
1.4 If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms affects your statutory rights. Advice about your legal rights is available from Citizens Advice.
2. Using our website
2.1 Our website is intended for people aged 18 or over. By using it, you confirm that you are 18 or over.
2.2 If you create an account, you are responsible for keeping your login details secure and for activity on your account. Please tell us straight away if you think your account has been used without your permission.
2.3 You must provide information that is accurate, complete and up to date when you use our website or place an order.
2.4 We may suspend or withdraw access to our website, or to your account, where we reasonably believe you have broken these Terms or used our website unlawfully.
3. Our products
3.1 We make every effort to describe and show our products accurately. Images are for illustration, and colours or appearance may vary slightly depending on your screen.
3.2 Image intensifier tubes are hand-made, analogue devices, and every tube is slightly different. Tube specifications, blemishes and image characteristics vary from tube to tube within the manufacturer's specification. The normal characteristics of night vision are explained in section 6 of our Refund Policy and in our Warranty.
3.3 Complete night vision units are built to order from the options you choose. Build lead times are estimates and are shown on our website.
3.4 We may change product descriptions, specifications or availability, discontinue products, and limit the quantity of any product sold to any person.
4. Who can buy from us
4.1 To buy from our website, you must:
- be 18 or over;
- have a UK delivery address; and
- be buying for your own lawful use, and not for resale or export.
4.2 We currently deliver to UK addresses only. Orders to the EU and the rest of the world are paused.
4.3 Purchases by businesses, law enforcement, government and defence customers, and restricted products, are made by quotation and on the terms set out in that quotation. Where those terms differ from these Terms, the quotation terms apply.
5. Your order and our contract with you
5.1 When you place an order, you are offering to buy the products. Our contract with you is formed when we send you an order confirmation email.
5.2 We may decline an order before it is confirmed. If we cannot accept your order, we will tell you and you will not be charged, or any payment will be refunded in full.
5.3 Compliance checks. Some of our products are subject to legal controls. Before dispatch, we may ask you for proof of identity, proof of age, confirmation of your delivery address, or a declaration of end use. We may cancel an order if you do not provide the information within 14 days, if it cannot be verified, or if we reasonably believe the sale or delivery would breach UK law, export controls or sanctions. Refunds in these cases are set out in section 10 of our Refund Policy.
5.4 Custom requests and quotations. Where we order parts in for you under a custom request and quotation, the quotation forms part of your contract. These orders cannot be cancelled or returned once the quotation is accepted, except where an item is faulty or not as described.
6. Prices and payment
6.1 Prices are shown in pounds sterling (£) and include VAT at the current rate. Delivery charges are shown at checkout before you pay.
6.2 The price you pay is the price shown when you place your order, as set out in your order confirmation.
6.3 Pricing errors. If a product is listed at an obviously incorrect price or with incorrect details, we may cancel the order and give you a full refund, even after your order has been confirmed. We will contact you first, and you may choose to reorder at the correct price.
6.4 Payment is taken when you place your order. Payments are processed securely by our payment providers, and we do not see or store your full card details.
6.5 We may offer promotions or discount codes from time to time. These are subject to their own terms, which will be shown with the promotion.
7. Delivery
7.1 We deliver to UK addresses only. Devices are sent by tracked, signed-for delivery.
7.2 We will deliver within the agreed delivery period set out in section 3.1 of our Shipping Policy. For custom builds, this is based on the lead time shown on our Lead Times page when you place your order. If no period is agreed, we will deliver within 30 days of our contract being formed. If we cannot deliver within that time, we will contact you. You may then cancel your order and receive a full refund for products not yet delivered.
7.3 We are not responsible for delays caused by events outside our control (see clause 13).
7.4 A product is your responsibility (risk) from the time it is delivered to you, or to someone you have nominated to receive it.
7.5 You become the owner of a product once we have received payment in full.
7.6 If no one is available to sign for a delivery, the carrier's redelivery or collection arrangements apply. If a delivery is returned to us because it could not be delivered, we will contact you to arrange redelivery, and may charge for the additional delivery cost.
8. Cancellations, returns and refunds
8.1 Your rights to cancel, return or receive a refund for products are set out in our Refund Policy. This includes the deductions that apply to custom builds, and the items that cannot be returned for change of mind.
9. Warranty
9.1 NoxWorks devices are covered by our Warranty: 1 years on the complete device, 10 years on our workmanship, and lifetime cover against housing failure, on the terms set out in the Warranty.
9.2 The Warranty is in addition to your statutory rights and does not affect them.
10. Lawful use, safety and export
10.1 Lawful use. You are responsible for making sure your possession, use, carriage, storage, sale and transfer of any product comply with all laws that apply to you, including firearms, wildlife, privacy, trespass and road traffic laws. Products must not be used for any unlawful purpose. Full details are in section 15 of our Warranty.
10.2 Safety. Night vision devices restrict your field of view, depth perception and peripheral vision. You must use them safely and in line with the user manual. Full details are in section 16 of our Warranty.
10.3 Export controls. Our night vision devices and image intensifier tubes are controlled goods under UK export control law. You must not export, re-export or carry them out of the United Kingdom, including when travelling, without any required export licence or authorisation. Unauthorised export may be a criminal offence. Full details are in section 17 of our Warranty.
10.4 We may refuse to sell, deliver, service or repair any product, and may report the matter to the relevant authorities, where we reasonably believe it has been or will be used unlawfully or exported without authorisation.
11. Consignment items
11.1 Items listed as consignment are sold by NoxWorks as agent on behalf of a private owner, as shown on the product listing. Your contract of sale for those items is with the owner. Returns for consignment items are set out in section 5 of our Refund Policy.
12. Our responsibility to you
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if it was known to both of us when the contract was made.
12.2 We supply products for private use only. We are not responsible to consumers for any loss of profit, loss of business, business interruption or loss of business opportunity.
12.3 We are not responsible for loss or damage arising from misuse, unlawful use, unsafe use, unauthorised modification, light exposure damage, or the other matters set out in section 16 of our Warranty.
12.4 Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees or agents;
- fraud or fraudulent misrepresentation;
- breach of your statutory rights in relation to products, including the right to receive goods that are as described, of satisfactory quality and fit for purpose;
- defective products under the Consumer Protection Act 1987; or
- any other liability that cannot be limited or excluded by law.
12.5 Information on our website, including guides and articles, is general information. It is not legal, technical or professional advice for your particular circumstances.
12.6 Business customers. If you buy in the course of a business, we will not be liable for any indirect or consequential loss, or for loss of profit, revenue, contracts or business, and our total liability to you is limited to the price paid for the products concerned. You will indemnify us against any loss, liability, fine or cost (including reasonable legal costs) that we suffer as a result of your breach of clause 10.
13. Events outside our control
13.1 We are not responsible for delays or failures caused by events outside our reasonable control, such as supplier shortages, carrier or customs delays, changes in law or export licensing, extreme weather, or industrial action.
13.2 If such an event affects your order, we will contact you as soon as possible and take steps to reduce the delay. If the delay is significant, you may cancel your order and receive a refund for products you have paid for but not received.
14. Our website and content
14.1 Intellectual property. All content on our website, including the NoxWorks name, logos, text, images, graphics and videos, belongs to NoxWorks or our licensors and is protected by UK and international copyright, trade mark and other intellectual property laws. You may view and print content for your own personal, non-commercial use. You must not copy, reproduce, republish, modify or use it for commercial purposes without our written permission.
14.2 Reviews and feedback. If you submit a review, comment, idea or other content to us ("Feedback"), you give us a free, worldwide, non-exclusive licence to use, reproduce and publish it in connection with our business. Your Feedback must be honest, lawful, your own work, and must not be offensive, defamatory or misleading. We may remove Feedback that does not meet these standards. We will never publish fake reviews.
14.3 Third-party tools and links. Our website may link to, or include tools provided by, third parties, such as Shopify, payment providers, carriers, Trustpilot, Instagram and YouTube. We are not responsible for their content, products or practices, and your use of them is subject to their own terms.
14.4 Shopify. Our store is hosted by Shopify. Your purchases are made with NoxWorks, not with Shopify.
14.5 Availability. We aim to keep our website available and accurate, but we do not guarantee that it will always be available, uninterrupted or free from errors. We may correct errors or update content at any time.
15. Prohibited uses
15.1 You must not use our website:
- for any unlawful, fraudulent or harmful purpose, or to break any law;
- to infringe our intellectual property or anyone else's;
- to harass, abuse, threaten or defame any person, including our staff;
- to provide false or misleading information, or to impersonate any person;
- to send spam or unsolicited advertising;
- to upload viruses or other harmful code, or to interfere with or bypass the security of our website; or
- to scrape, harvest or extract data, or to collect other people's personal information.
15.2 Automated agents. Any software or AI agent that accesses our website on someone's behalf must identify itself as an agent in its user agent string, must not hide that it is automated or bypass CAPTCHAs or other measures designed to tell people and computers apart, and must stop accessing our website if we ask it to. We may limit or block automated access.
16. Your personal information
16.1 We use your personal information in line with our Privacy Policy and UK data protection law. Some information is also processed by Shopify, as explained in our Privacy Policy.
17. Complaints
17.1 If you have a complaint, please email [email protected] with your order number and details. We will acknowledge it within 5 working days and aim to resolve it within 28 days.
17.2 We do not currently use an alternative dispute resolution (ADR) provider. This does not affect your right to take a claim to court, or to seek advice from Citizens Advice on 0808 223 1133.
18. General
18.1 Transfer. We may transfer our rights and obligations under these Terms to another organisation, and will tell you if this happens. Where the transfer would reduce your rights, you may cancel the affected contract. You may only transfer your rights under these Terms with our written agreement, except for the transfer of our Warranty in line with its terms.
18.2 Third parties. This contract is between you and us. No other person has any rights to enforce its terms, except as set out in our Warranty for subsequent owners of a device.
18.3 Severability. If a court finds any part of these Terms invalid or unenforceable, the rest will continue to apply.
18.4 No waiver. If we do not insist on you meeting any of your obligations straight away, we can still require you to meet them later.
18.5 Changes to these Terms. We may update these Terms from time to time. The version shown on this page applies to your use of our website. The Terms that apply to an order are those in force when you placed it.
18.6 Governing law. These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
19. Contact us
NoxWorks Ltd
Unit 8, Botolph Bridge Estate
Woodston, Peterborough PE2 9QP
United Kingdom
Email: [email protected]
Phone: +44 330 133 8509
Company number: 16826255 (registered in England and Wales)
VAT number: GB 510 7963 94